Just a quick update on our phone and fibre-optic internet set up as everything is now completed.
As mentioned earlier our fibre-optic internet was installed by our new supplier a week ago. The other part of the work was to port our landline phone number from the old supplier to the new one.
For the last week I have had to leave our landline phone connected to the phone socket from the old supplier. From there I could make and receive calls. If I plugged the phone into the phone socket on the fibre-optic internet router I could only make calls from the landline, not receive them.
The porting of the number was well organised. On Monday (31 October) I received a text message from the new supplier saying that the change would take place today (2 November). The text said I had until 7pm on Monday evening to cancel the porting of the phone number if I wished to do so.
I have just checked this morning and the landline is now working fully when connected to the telephone point on the fibre-optic router.
The last thing left to do is to fill in and sign a form that our new supplier has sent to us. Confirming bank account details for payments etc. This is mainly confirming information that we filled in on an online form when we contracted with the new supplier via their website. Once we have completed and signed the form we just have to return it to them in a pre-paid envelope they sent us.